On 1st June 2010 the European Commission introduced a new block exemption regulation to safeguard motorists’ freedom to choose where they get their cars serviced and repaired and to ensure competition between the vehicle’s franchised dealers and local independent garages.
Under this legislation:
(Without information, independent garages would be unable to repair and service cars and motorists would have no option but to have their car serviced at a franchised dealer. ”Without effective competition what price would you pay?”) Under the legislation you will not invalidate your warranty as long as ‘the car has been serviced to the manufacturer’s specification using original equipment or matching quality parts’. (This means that from the day take ownership of the car you have the freedom of choice. ”Without effective competition what price would you pay?”) Beware…, if you have purchased an additional or extended warranty, you will have exercised your freedom of choice and decided that all servicing is carried out in the vehicle’s manufacturers franchised dealerships. Work that is covered by the warranty must still be undertaken by the franchised dealer. The language used by the vehicle manufacturers can be confusing, particularly with regard to the quality of parts.
There is absolutely no requirement under European legislation to fit ”genuine” parts. To ensure you don’t invalidate your warranty, service and repair must be carried out using Original Equipment (OE) parts or Matched Quality parts. Now you have the facts you have the freedom of choice – the local independent garage of the franchised dealer. For further information:
You will invalidate your warranty if you have it serviced other than at the franchised dealership.
The dealership are saying you have have invalidated your warranty in having the car serviced outside the dealership……then you should quote the Block Exemption Regulation (BER 461/2010) to them. If they still refuse to accept any liability you should ask them to state their reasons in writing and report abuse to:
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